SecureGlass Armor Help Center
You Asked, We Answered
We strive for transparency and honesty in all of our customer relationships, and we seek to provide that through our FAQ section. We know how often questions can come up in this industry, and we’re ready to answer all of them. If there’s something we missed please reach out and one of our team members will be happy to help.
FASTEST LEAD TIMES IN THE INDUSTRY
2 TO 4 WEEK ON MOST GLASS AND GLAZING PRODUCTS
4 TO 6 WEEKS ON MOST FRAMING, DOORS, WINDOW PRODUCTS
*Confirm lead times upon final order submission*
Which countries do you ship to?
SecureGlass is strictly ITAR (International Traffic in Arms Regulations) compliant. We have clients worldwide but only ship to US State Department approved countries. No exceptions. All potential clients are carefully screened for affiliations and country of origin to remain compliant.
What are expected lead times?
SecureGlass does have the fastest lead times in the industry. All lead times are based off the day of the receipt of all final, signed, dated drawings and confirmation of required deposits.
Most Glass and Glazing Products run 2 to 4 weeks.
Most Frames, Doors and Windows run 4 to 6 weeks.
**Confirm available lead times at time of order submission**
Do you accept returns?
Due to the unique nature of each design, SecureGlass manufactures and fabricates your products exactly to your submitted and approved specifications. All orders are Non-Refundable and Non-Cancelable.
What’s the minimum order amount?
There is a mandatory 3ft2 minimum order per Glass and Glazing Products. Please inquire directly about specialty design products.
Still looking for answers? Please get in touch and we’ll get back to you as soon as possible.